Tenderwize
Back to tender search

Service Desk Support Services (Lot 2)

Bundesnetzagentur·Mainz, Germany·Deadline Jul 08, 2026 · 14 days left·Open·Services
Sign up to saveOpen documentsTED notice
Structured notice only
Original notice title

Germany – IT services: consulting, software development, Internet and support – Unterstützungsdienstleistungen im Service Desk (Los 2)

50/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

50 / 100

Complexity

50 / 100

Risk factors

No estimated contract value is provided, making it impossible to assess the financial scope of the opportunity.

Structured data indicates EU-funded, but XML notice states 'no-eu-funds'. This may affect project requirements or fundi...

Submission deadline in 14 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • Services contract
  • 1 lot
  • Duration until Jun 2029
  • Service desk support services (IT support)
  • Provision of personnel (person-days) up to 1000 per year
Show full summary

Tender for service desk support services (Lot 2) for the German Federal Network Agency (Bundesnetzagentur). Contract duration: 2 years (2027-2029) with two optional 1-year extensions, maximum 4000 person-days. Open procedure, deadline 2026-07-08 at 10:00 CEST. Award: quality (50%) and price (50%). Eligibility: min. turnover €850k (2023-2025), 3 references, liability insurance. No estimated monetary value provided.

Risks

No estimated contract value is provided, making it impossible to assess the financial scope of the opportunity.

Structured data indicates EU-funded, but XML notice states 'no-eu-funds'. This may affect project requirements or fundi...

Submission deadline in 14 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • At least 3 references of comparable service desk support projects completed within the last 3 years
  • Proof of adequate professional liability insurance covering EVB-IT contract requirements

Eligibility

  • Minimum annual turnover of €850,000 in each of the years 2023-2025

Requirements may be incomplete.

Award Criteria

Lot 1

Quality (weight 50) – Technical evaluation based on evaluation matrix — 50%Price (weight 50) – Gross bid price with extended reference methodfluctuation range) — 50%

Buyer

Name

Bundesnetzagentur

Location

Mainz, DEU

Buyer profile

Open profile

Identifier

DE 811318584

Lots (1)

LOT-0000

Service Desk Support Services (Lot 2)

Support services for the Service Desk with a contingent of up to 1000 person-days per year, total up to 4000 person-days over the contract duration. Place of performance: Bonn, Germany.

ServicesEU fundedElectronic submission

Location

Bonn, Germany

Duration

Jun 2027 - Jun 2029

Category

IT services: consulting

Selection criteria

Quality

Deadline

Deadline Jul 08, 2026

Procurement Details

Publication date
21 Jun 2026
Notice type
Contract notice — standard
Languages
German

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
426170-2026

Documents (2)

Procurement document 1Submission portal 1

Similar tenders

Germany – System and support services – Aufbau einer IT-Struktur für das Kooperationslabor RV/EGLV

DEUJul 23

Germany – IT services: consulting, software development, Internet and support – Bereitstellung, laufender Betrieb und Support einer IT-Plattform für eInstant Games

DEUJun 29

Poland – IT services: consulting, software development, Internet and support – Dostawa, wdrożenie oraz świadczenie usług utrzymania narzędzi informatycznych przeznaczonych do obsługi procesów kontrolingowych oraz obiegu dokumentów wraz z dostawą infrastruktury serwerowej

POLJul 20

Denmark – IT services: consulting, software development, Internet and support – IT-system til håndtering af bookinger, tilskud, foreningsregister og fritidspas

DNKAug 20

Poland – Software package and information systems – Dostawa, wdrożenie z integracją, wsparcie serwisowe specjalistycznego oprogramowania analitycznego na potrzeby zadań realizowanych przez Centrum Medycyny Cyfrowej wraz ze szkoleniem personelu

POLJul 24

Netherlands – IT services: consulting, software development, Internet and support – Mendix ontwikkelcapaciteit

NLDSep 1