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IT Infrastructure Operation for the Cooperation Laboratory RV/EGLV

Ruhrverband, Abteilung Zentrale Dienste, Einkauf·Essen, Germany·Deadline Jul 23, 2026 · 29 days left·Restricted·Services
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Original notice title

Germany – System and support services – Aufbau einer IT-Struktur für das Kooperationslabor RV/EGLV

50/100

Opportunity Score

Needs reviewHigh complexity
ServicesOpen
Why this score?

Opportunity

50 / 100

Complexity

70 / 100

Risk factors

The total contract value is not disclosed; bidders cannot gauge the scale or profitability.

Strict requirements for certifications (ISO 27001), specific system experience, minimum staff, and references from afte...

Restricted procedure — pre-qualification required

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • Services contract
  • 1 lot
  • Duration until Feb 2030
  • Operation of independent IT infrastructure for a water management cooperation laboratory
  • Service includes 24/7 multilevel service desk, incident/problem/change/request management
Show full summary

This restricted procedure (EU tender) seeks an IT service provider for the operation and maintenance of a standalone IT infrastructure for a water management cooperation laboratory (Kooperationslabor) run by Ruhrverband and Emschergenossenschaft/Lippeverband. The contract runs for 4 years (1 March 2027 to 28 February 2030) with a one-time option to extend by up to 2 years. The provider must take over operation after a 3-month transition phase, with mostly remote service delivery. Award is based 60% on price and 40% on quality (service coordinator expertise and presentation). No estimated value is provided. Eligible bidders must meet strict requirements including ISO 27001 or equivalent, proven experience with specified systems (VMware, Extreme Networks, Sophos, Microsoft 365, etc.), minimum annual turnover in the relevant area, and at least two verifiable references from similar complex/regulated environments. The procedure is restricted: only the top 5 bidders (based on a scoring matrix) will be invited to submit offers. Procurement documents are available via Subreport.

Risks

The total contract value is not disclosed; bidders cannot gauge the scale or profitability.

Strict requirements for certifications (ISO 27001), specific system experience, minimum staff, and references from afte...

Restricted procedure — pre-qualification required

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Valid professional liability insurance: personal injury min. €2.5 million, property/financial loss min. €10 million

Eligibility

  • Proof of specific turnover in IT service/operations for the last 3 financial years

Certifications

  • Information security management system (e.g., ISO/IEC 27001 or equivalent)

Requirements may be incomplete.

Award Criteria

Lot 1

Price: lowest price receives max 15 points, weight — 60%Quality: Service Coordinator expertise (max 15 pts, weight — 5%Quality: Presentation – Implementation concept (max 15 pts, weight — 5%Quality: Presentation – Clarity (max 15 pts, weight — 5%Quality: Use case presentation for critical incident (max 15 pts, weight — 25%

Buyer

Name

Ruhrverband, Abteilung Zentrale Dienste, Einkauf

Location

Essen, DEU

Identifier

Berichtseinheit-ID 00004173

Lots (1)

LOT-0001

IT Infrastructure Operation for the Cooperation Laboratory RV/EGLV

Operation and maintenance of the standalone IT environment of the cooperation laboratory, including service desk, 24/7 monitoring, incident/change/request management, and on-site support when necessary. The service is mainly remote; on-site visits only for hardware-related issues. A 3-month transition phase with the incumbent provider is required at the start. The contract duration is 4 years with a possible 2-year extension.

ServicesEU fundedElectronic submissionSME suitable

Location

DEA13, Germany

Duration

Feb 2027 - Feb 2030

Category

System and support services

Selection criteria

Price

Deadline

Deadline Jul 23, 2026

Procurement Details

Publication date
21 Jun 2026
Notice type
Contract notice — standard
Languages
German

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
428249-2026

Documents (1)

Procurement document 1

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