Contratación del suministro, implantación y soporte técnico de un sistema informático de contact center cloud multicanal con capacidades agénticas para FRATERNIDAD-MUPRESPA.
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
50 / 100
Risk factors
Data inconsistency: Structured data lists 5 lots but XML notice shows only 1 lot. This may cause confusion or indicate...
Submission deadline is July 3, 2026, only about 33 days after publication (June 1, 2026). This is a tight timeline for...
Submission deadline in 9 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Strong opportunityKey Facts
- EUR 765.6k estimated value
- Supplies contract
- 1 lot
- Duration 14 MONTH
- Supply, implementation, and technical support of a cloud-based multichannel contact center system
- System must include agentic capabilities (AI)
Show full summary
This tender by Fraternidad-Muprespa (Spain) seeks a cloud-based multichannel contact center system with AI capabilities, including supply, implementation, and technical support. The contract has an estimated value of €765,600, a duration of 14 months (renewable for 12 months), and uses a single-lot structure. The procurement is open, with electronic submission required. Key award criteria are price (50%) and quality (50%), covering AI features, usability, implementation plan, and outbound call minute expansion. Eligibility includes annual turnover and relevant works. The deadline for tenders is 2026-07-03.
Risks
Data inconsistency: Structured data lists 5 lots but XML notice shows only 1 lot. This may cause confusion or indicate...
Submission deadline is July 3, 2026, only about 33 days after publication (June 1, 2026). This is a tight timeline for...
Submission deadline in 9 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Initial contract term of 14 months
Administrative
- Cloud contact center platform with multichannel and AI capabilities
- Electronic submission via the Spanish procurement platform
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Gerencia de Fraternidad Muprespa - Mútua Colaboradora con la Seguridad Social nº 275
Location
Madrid, ESP
Website
Buyer profile
Identifier
50314010057221
Lots (1)
LOT-0000
Contratación del suministro, implantación y soporte técnico de un sistema informático de contact center cloud multicanal con capacidades agénticas para FRATERNIDAD-MUPRESPA.
Single lot covering the supply, implementation, and technical support of a cloud contact center system with AI capabilities. Includes a 14-month initial term with possible 12-month extension.
EUR 765.6k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Additional CPV codes
Value note
Show original TED data
Original TED description
Contratación del suministro, implantación y soporte técnico de un sistema informático de contact center cloud multicanal con capacidades agénticas para FRATERNIDAD-MUPRESPA.
Procurement Details
- Publication date
- 31 May 2026
- Notice type
- Contract notice — standard
- Languages
- Spanish
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 371922-2026
- Source notice ID
- 314e5008-32df-48b3-8881-5850c9ae7b9a
Documents (1)
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Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
50 / 100
Risk factors
Data inconsistency: Structured data lists 5 lots but XML notice shows only 1 lot. This may cause confusion or indicate...
Submission deadline is July 3, 2026, only about 33 days after publication (June 1, 2026). This is a tight timeline for...
Submission deadline in 9 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications