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RETELE ELECTRICE ROMANIA S.A.·Bucuresti, Romania·RON 25.3M | EUR 4.8M·Expired · Jun 05, 2026·Neg W Call·Services·Framework
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High value
Original notice title

Servicii de implementare New CRM Grids

50/100

Opportunity Score

Needs reviewMedium complexity
ServicesFrameworkExpired
Why this score?

Opportunity

50 / 100

Complexity

60 / 100

Risk factors

The 9-day submission period is extremely tight, increasing risk of incomplete or rushed proposals.

Full procurement documents (e.g., detailed specifications, contract terms) were not analyzed; critical details may be m...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • RON 25.3M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Migrate CRM Grids to Salesforce Lightning platform
  • Manage processes for consumers, producers, prosumers, developers, and electricity suppliers
Show full summary

This tender issued by Retele Electrice Romania S.A. is a framework agreement for the implementation of a CRM platform, specifically migrating from CRM Grids to Salesforce Lightning. The contract covers services to manage customer-related business processes. The framework is valued at a maximum of 25,336,353.89 RON, with estimated minimum 6,505 and maximum 7,505 man-days. The contract duration is 37 months. Submission is electronic via the Ariba platform, with offers required in Romanian. The award is based on price (40%) and quality (60%). The deadline for receipt of tenders is June 5, 2026, at 13:00 (Bucharest time).

Risks

The 9-day submission period is extremely tight, increasing risk of incomplete or rushed proposals.

Full procurement documents (e.g., detailed specifications, contract terms) were not analyzed; critical details may be m...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • No variants allowed

Administrative

  • Electronic submission via Ariba platform
  • Language: Romanian (all documents and correspondence)

Award Criteria

Lot 1

Pretul ofertei

Lot 2

Quality criterion

Lot 3

Quality criterion

Lot 4

Quality criterion

Lot 5

Quality criterion

Buyer

Name

RETELE ELECTRICE ROMANIA S.A.

Location

Bucuresti, ROU

Buyer profile

Open profile

Identifier

RO 14507322

Lots (2)

LOT-0000

Default lot

Implementation of New CRM Grids (migration to Salesforce Lightning) including all services for the framework agreement. Scope covers customer relationship management processes for various client types. The first subcontract pertains to Phase 1 of the project (max 3,413 man-days).

ServicesFrameworkElectronic submission

RON 25.3M

Estimated value

Location

Romania

Category

Software implementation services

Deadline

Expired Jun 05, 2026

Lot 2

Lot 2

Obiectul general al prezentei achiziții constă în implementarea unei platforme CRM (Migrarea CRM Grids la Salesforce Lightning) cu scopul de a gestiona diversele procese de business pe baza unei solicitări din partea clienților (clienți finali: consumatori, producători, prosumatori, dezvoltatori, furnizori de energie electrică), pentru a îmbunătăți relațiile cu clienții, a optimiza procesele de business și a crește eficiența operaționala. Entitatea contractanta va raspunde in mod clar tuturor solicitarilor de clarificari sau informatiilor suplimentare in a 11 a zi, inainte de termenul limita stabilit pentru depunerea solicitarilor de participare, conform art.173 alin.(1) din Legea 99/2016, cu modificarile ulterioare. Numar zile pana la care se pot solicita clarificari inainte de data limita de depunere a solicitarilor de participare/ofertelor: 19 zile. Eventualele solicitari de clarificari la documentatia de atribuire vor fi solicitate in Sistemul de Achizitie SAP ARIBA. Raspunsul consolidat la eventualele solicitari de clarificari la documentatia de atribuire se va publica in SEAP.

Category

Technical computer support services

Procurement Details

Publication date
26 May 2026
Notice type
Contract notice — standard
Languages
Romanian

Reference metadata

Notice subtype
17
Notice version
1
Legal basis
32014L0025

Reference IDs

Tender ID
359679-2026
Source notice ID
7a760476-5598-4042-82c8-707027c7ffaf

Documents (2)

Procurement document 1Submission portal 1

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