Microsoft support services
Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
50 / 100
Risk factors
Only 2 candidates will be selected for negotiation, significantly reducing chances of being invited.
Submission must be done via Ariba; any technical error or late request for access (less than 48h before deadline) leads...
No procurement documents available
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 5M estimated value
- Services contract
- 2 lots
- Duration until Jun 2034
- Cloud: Azure (IaaS/PaaS), Microsoft 365 (Exchange Online, SharePoint Online, Teams), Dynamics 365
- Identity & Access: Active Directory (AD DS), ADFS, Modern Authentication, Entra ID (Azure AD)
Show full summary
This tender by ELIA Group (Belgium/Germany) seeks a Microsoft Support Services partner for a 7.5-year contract covering cloud, on-premise, identity, and development technologies. The negotiated procedure with call for competition has an estimated value of €5,000,000, but only 2 candidates will be invited. Submission is via the Ariba platform with a deadline of June 15, 2026. Key requirements include 24/7 remote support, direct access to Elia systems, and compliance with data governance. The selection questionnaire (SQ) is mandatory, but detailed eligibility and award criteria are not disclosed, increasing uncertainty.
Risks
Only 2 candidates will be selected for negotiation, significantly reducing chances of being invited.
Submission must be done via Ariba; any technical error or late request for access (less than 48h before deadline) leads...
No procurement documents available
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Support provider must have direct access to Elia Group systems
- Service window: 24/7
- KPI and SLA reviews regularly
Buyer
Name
ELIA Group
Location
Bruxelles, BEL
Buyer profile
Identifier
0476388378_1569
Lots (3)
LOT-0001
WS3116916979 - 1
Microsoft Support Services for Elia Group's Belgian operations, covering Azure, M365, Dynamics 365, Active Directory, Windows Server, SQL Server, Exchange, System Center, Visual Studio, Azure DevOps, and GitHub.
Location
Category
Deadline
Award details
Value note
Show original TED data
Original TED description
Microsoft Support Services
Lot 2
Lot 2
Microsoft Support Services for Elia Group's German operations (50Hertz Transmission GmbH) with similar scope as lot 1; no lot-specific details provided.
Category
Deadline
Value note
Lot 3
Lot 3
Microsoft Support Services, not limited to but covering at least: Cloud: Azure (IaaS/PaaS), Microsoft 365 (Exchange Online, SharePoint Online, Teams), Dynamics 365. Identity & Access: Active Directory (AD DS), ADFS (Active Directory Federation Services), Modern Authentication, Entra ID (Azure AD). On-Premise: Windows Server, SQL Server, Exchange Server, System Center (SCOM/SCCM) Development: Visual Studio, Azure DevOps (on premise & cloud), GitHub. The support partner does have direct access to Elia Group systems. The service provided is remote and not geographically limited. Logs shared should respect Elia data & security governance requirements. KPI’s: regularly review services SLA’s included Service window: 24/7
Location
Procurement Details
- Publication date
- 12 May 2026
- Notice type
- Contract notice — standard
- Languages
- French, English
Reference metadata
- Notice subtype
- 17
- Notice version
- 1
- Legal basis
- 32014L0025
Reference IDs
- Tender ID
- 328545-2026
- Source notice ID
- 79fbff66-f967-4119-9178-43f24b4aeeb8
Documents (1)
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Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
50 / 100
Risk factors
Only 2 candidates will be selected for negotiation, significantly reducing chances of being invited.
Submission must be done via Ariba; any technical error or late request for access (less than 48h before deadline) leads...
No procurement documents available
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications