Dynamic System for Contact Center Services
Original notice title
Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
65 / 100
Risk factors
Key eligibility and award criteria are not specified in the notice; they are referenced in documents that were not anal...
As a DPS, there is no limit on the number of candidates admitted to the second phase, potentially leading to high compe...
Restricted procedure — pre-qualification required
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 470M estimated value
- Dynamic Purchasing System (DPS)
- Services contract
- 1 lot
- Duration 49 MONTH
- Contact center services including telephone operator services
- Possible additional services such as help desk and customer care, as defined per specific contract
Show full summary
This tender institutes a Dynamic Procurement System (DPS) for contact center services on behalf of the Italian Ministry of Economy and Finance. The DPS is divided into merchandise categories and has an estimated total value of €470,000,000. It is open for applications until 31 July 2027, with a duration of 49 months. The procedure is restricted, and the DPS is renewable. Specific contract details will be defined in later specific procurement documents.
Risks
Key eligibility and award criteria are not specified in the notice; they are referenced in documents that were not anal...
As a DPS, there is no limit on the number of candidates admitted to the second phase, potentially leading to high compe...
Restricted procedure — pre-qualification required
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- All deadlines and times are in Italian time (CET/CEST)
Administrative
- Electronic submission via Open portal
- Registration on the Consip platform may be required
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Consip S.p.A. a socio unico
Location
Roma, ITA
Buyer profile
Identifier
ID 2682
Lots (1)
LOT-0000
Dynamic System for Contact Center Services
The lot covers multiple categories of contact center services to be procured through specific contracts under the DPS. The actual scope of each specific contract will be detailed in the respective invitation to tender.
EUR 470M
Estimated value
Location
Duration
Category
Deadline
Award details
Additional CPV codes
Value note
Show original TED data
Original lot title
Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682
Original TED description
le possibili prestazioni oggetto degli Appalti Specifici sono indicate nel Capitolato tecnico del Bando istitutivo e saranno indicate nella Lettera di invito e precisate nella documentazione dei singoli Appalti specifici
Procurement Details
- Publication date
- 17 Jun 2026
- Notice type
- Contract notice — standard
- Languages
- Italian
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 419749-2026
Documents (2)
Similar tenders
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
65 / 100
Risk factors
Key eligibility and award criteria are not specified in the notice; they are referenced in documents that were not anal...
As a DPS, there is no limit on the number of candidates admitted to the second phase, potentially leading to high compe...
Restricted procedure — pre-qualification required
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications