Świadczenie usługi obsługi infolinii „PKP Intercity” S.A.
Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
25 / 100
Risk factors
No estimated contract value is available; difficult to assess proportionality of bid bond and performance security.
Only 14 days to prepare and submit a complete tender, which may be insufficient for complex offerings.
Submission deadline in 1 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Services contract
- 1 lot
- Provision of call centre service for PKP Intercity S.A.
- Duration: 36 months from service commencement (plus 6-week preparation period).
Show full summary
Open call centre services tender for PKP Intercity S.A. in Poland, 36-month duration, single lot, price-only award criteria. No estimated value provided; bid bond of 300,000 PLN required. Short submission period (14 days). Procurement documents not fully analyzed.
Risks
No estimated contract value is available; difficult to assess proportionality of bid bond and performance security.
Only 14 days to prepare and submit a complete tender, which may be insufficient for complex offerings.
Submission deadline in 1 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Bid bond of 300,000 PLN in one of the forms specified in Polish PPL.
Administrative
- Electronic submission via platform Open portal
- Submission language: Polish.
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
"PKP Intercity" S.A.
Location
Warszawa, POL
Website
Identifier
526 25 44 258
Lots (1)
LOT-0001
Świadczenie usługi obsługi infolinii „PKP Intercity” S.A.
Call centre service for PKP Intercity; 36-month contract; details in procurement documents.
Location
Category
Deadline
Award details
Show original TED data
Original TED description
1. Przedmiotem zamówienia jest świadczenie usługi obsługi infolinii „PKP Intercity” S.A. 2. Szczegółowy sposób i warunki wykonania zamówienia zawiera Załącznik nr 1 i 2 do Specyfikacji Warunków Zamówienia (dalej "SWZ"), sporządzonej w postępowaniu, opublikowanej na platformie zakupowej dostępnej pod adresem https://pkpintercity.eb2b.com.pl.
Procurement Details
- Publication date
- 11 Jun 2026
- Notice type
- Contract notice — standard
- Languages
- Polish
Reference metadata
- Notice subtype
- 17
- Notice version
- 1
- Legal basis
- 32014L0025
Reference IDs
- Tender ID
- 405902-2026
- Source notice ID
- 9b8171c2-4f52-421c-b948-01c957f93eb4
Documents (1)
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Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
25 / 100
Risk factors
No estimated contract value is available; difficult to assess proportionality of bid bond and performance security.
Only 14 days to prepare and submit a complete tender, which may be insufficient for complex offerings.
Submission deadline in 1 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications