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Integrierte Kommunikations- und Contact-Center-Lösung und SIP-Trunk

Medizinischer Dienst Berlin-Brandenburg·Berlin, Germany·Deadline Jul 13, 2026 · 19 days left·Neg W Call·Services
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Structured notice only
45/100

Opportunity Score

Needs reviewHigh complexity
ServicesOpen
Why this score?

Opportunity

45 / 100

Complexity

85 / 100

Risk factors

Missing or insufficient references or certifications may lead to immediate disqualification. The reference list is exte...

Only one month to prepare a comprehensive tender including references, certifications, and financial statements.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • Services contract
  • 1 lot
  • Duration 72 MONTH
  • Cloud telephony solution (SIP trunk)
  • Cloud contact center solution
Show full summary

This tender from Medizinischer Dienst Berlin-Brandenburg seeks an integrated communication and contact center solution with SIP trunking. The contract is for 72 months (minimum 3 years, auto-renewing unless cancelled). The procedure is a negotiated procedure with call for competition, limited to 3 candidates. No estimated value is provided. Submission is electronic in German via e-Vergabe. Eligibility criteria are strict, including turnover, employee numbers, professional liability insurance (€5M), trade register registration, ISO 27001 or VDS 10000 certification, C5 Type2 testate, and specific reference projects (cloud telephony, cloud contact center, public sector, social security law, medical services). References and certifications are heavily weighted.

Risks

Missing or insufficient references or certifications may lead to immediate disqualification. The reference list is exte...

Only one month to prepare a comprehensive tender including references, certifications, and financial statements.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Must provide at least 3 references each for: cloud telephony, cloud contact center, public sector clients, and clients bound by SGB I/X
  • Must provide at least 1 reference for collaboration with Medical Services under §278 SGB V
  • Professional liability insurance with minimum coverage of €5M per claim, double per year

Requirements may be incomplete.

Buyer

Name

Medizinischer Dienst Berlin-Brandenburg

Location

Berlin, DEU

Identifier

DE343188156

Lots (1)

LOT-0001

Integrierte Kommunikations- und Contact-Center-Lösung und SIP-Trunk

Single lot covering integrated communication and contact center solution with SIP trunk, performed in Berlin, Germany. Duration 72 months. Services include cloud telephony and contact center.

ServicesEU fundedElectronic submission

Location

Berlin, Germany

Duration

72 MONTH

Category

Telecommunications services

Deadline

Deadline Jul 13, 2026

Procurement Details

Publication date
11 Jun 2026
Notice type
Contract notice — standard
Languages
German

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
402950-2026
Source notice ID
019eb4e7-a3f8-433b-8877-ec8d61c5d94d

Documents (1)

Procurement document 1

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