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Multichannel call center service for Barcelona Chamber

CAMARA OFICIAL DE COMERCIO, INDUSTRA, SERVICIOS Y NAVEGACIÓN DE BARCELONA·BARCELONA, Spain·EUR 549.1k·Deadline Jul 16, 2026 · 22 days left·Open·Services
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Structured notice only
Original notice title

CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.

65/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

65 / 100

Complexity

40 / 100

Risk factors

Non-electronic submission may deter bidders and increase administrative burden. Must submit in person or by registered...

Second lot is poorly defined; may indicate data extraction issues or actual ambiguity in the tender structure.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 549.1k estimated value
  • Services contract
  • 2 lots
  • Duration until Oct 2028
  • Multichannel contact center service (CAM) including telephone and data transmission.
  • 2-year contract from November 2026 to October 2028.
Show full summary

This tender by the Barcelona Chamber of Commerce seeks a multichannel contact center service for a 2-year contract (2026-2028) with an estimated value of €549,120. The procedure is open, but electronic submission is not allowed; tenders must be submitted in person or by registered mail. The award criteria are 30% quality (knowledge management, dashboard, transition plan, improvements) and 70% price (automated formula). The structured data shows a second lot (Catalan language submission) with minimal details, suggesting potential incompleteness in the data. No procurement documents beyond the notice were analyzed.

Risks

Non-electronic submission may deter bidders and increase administrative burden. Must submit in person or by registered...

Second lot is poorly defined; may indicate data extraction issues or actual ambiguity in the tender structure.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Award based on quality (30%) and price (70%).

Administrative

  • Tenders must be submitted in person or by registered mail (electronic submission not allowed).
  • Submission languages: Spanish (main lot) and Catalan (second lot).

Requirements may be incomplete.

Award Criteria

Lot 1

GESTION DEL CONOCIMIENTO 10 PUNTOS , CUADRO DE MANDO OPERATIVO 10 PUNTOS, PLAN DE TRANSICION 5 PUNTOS, MEJORAS EN LA OFERTA 5 PUNTOS

Buyer

Name

CAMARA OFICIAL DE COMERCIO, INDUSTRA, SERVICIOS Y NAVEGACIÓN DE BARCELONA

Location

BARCELONA, ESP

Identifier

Q0873001B

Lots (2)

LOT-0001

CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.

Main lot for the multichannel contact center service. Scope includes telephone and data transmission services (CPV 64210000). Submission in Spanish.

ServicesEU fundedElectronic submission

EUR 549.1k

Estimated value

Location

ES511, Spain

Duration

Oct 2026 - Oct 2028

Category

Telephone and data transmission services

Selection criteria

Quality

Deadline

Deadline Jul 16, 2026

Lot 2

Lot 2

Incomplete lot data from structured data. Only submission language (Catalan) and price-only award criteria are provided. No description, CPV, or deadline.

Procurement Details

Publication date
10 Jun 2026
Notice type
Contract notice — standard
Languages
Spanish, Cat

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
401064-2026
Source notice ID
dce5dc74-4c1d-4bde-8f8b-65d00c37e14d

Documents (1)

Procurement document 1

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