Annual Satisfaction Survey and Courtesy Calls
Original notice title
Accords-Cadres à Bons de Commande de prestations de services relatifs à la réalisation d'une enquête de satisfaction annuelle sur la qualité de service et la réalisation d'appels de courtoisie auprès des nouveaux clients locataires de PARTENORD HABITAT et PARTIMMO
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
40 / 100
Risk factors
No minimum guaranteed spend; actual revenue depends on purchase orders. Maximum per period is capped, limiting upside.
Performance in Lille area only; geographical concentration may limit scalability but reduces logistics complexity.
Submission deadline in 14 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Strong opportunityKey Facts
- EUR 236k estimated value
- Framework procurement
- Services contract
- 2 lots
- Duration until Dec 2030
- Lot 1: Conduct annual satisfaction surveys among tenants of Partenord Habitat and Partimmo through three waves of phone calls per year.
- Lot 2: Make courtesy calls to new tenants to measure satisfaction and identify pain points.
Show full summary
This tender from Partenord Le groupe consists of two framework agreements for survey services: an annual customer satisfaction survey (Lot 1) and courtesy calls to new tenants (Lot 2), both performed in Lille, France. The agreements are renewable up to three times, with maximum values per period. Submission is electronic in French by July 8, 2026. Award criteria are 50% quality and 50% price for each lot.
Risks
No minimum guaranteed spend; actual revenue depends on purchase orders. Maximum per period is capped, limiting upside.
Performance in Lille area only; geographical concentration may limit scalability but reduces logistics complexity.
Submission deadline in 14 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Tenderers must provide a list of similar services provided in the last three years, including dates, amounts, and recipients.
Eligibility
- Tenderers must provide a declaration of global turnover for the last three available fiscal years.
Administrative
- Tenderers must provide a declaration of average annual staff numbers and management importance for the last three years.
Award Criteria
Lot 1
Lot 2
Buyer
Name
Partenord Le groupe
Location
Lille, FRA
Website
Buyer profile
Identifier
89354
Lots (2)
LOT-0001
Enquête de satisfaction annuelle sur la qualité de service auprès des clients de PARTENORD HABITAT et PARTIMMO
Annual survey of tenant satisfaction via three waves of phone calls per year. Estimated value includes all renewal periods.
EUR 140k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original lot title
Enquête de satisfaction annuelle sur la qualité de service auprès des cliens de PARTENORD HABITAT et PARTIMMO
Original TED description
Recueil de l'avis des locataires de façon annuelle sous la forme de trois vagues d'appels par an afin d'avoir une vision objective de la qualité de service rendue à nos clients tout au long de l'année. La valeur estimée indiquée pour le lot correspond à la valeur toutes périodes de reconductions confondues
LOT-0002
Réalisation d'appels de courtoisie auprès des nouveaux clients locataires de PARTENORD HABITAT et PARTIMMO
Courtesy calls to new tenants to measure satisfaction and identify issues. Estimated value includes all renewal periods.
EUR 96k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original TED description
Recueil de l'avis afin de mesure de manière fiable la satisfaction des nouveaux locataires entrants et d'identifier les irritants rencontrés. La valeur estimée indiquée pour le lot correspond à la valeur toutes périodes de reconductions confondues. Début des prestations 16/04/2027
Procurement Details
- Publication date
- 08 Jun 2026
- Notice type
- Contract notice — standard
- Languages
- French
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 392725-2026
- Source notice ID
- 1980b026-3216-465e-8778-7e2b98e44bd5
Documents (2)
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Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
40 / 100
Risk factors
No minimum guaranteed spend; actual revenue depends on purchase orders. Maximum per period is capped, limiting upside.
Performance in Lille area only; geographical concentration may limit scalability but reduces logistics complexity.
Submission deadline in 14 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications