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Citizen service telephone 010

Ayuntamiento de Bilbao - Área de Euskera, Atención y Participación Ciudadana, Agenda 2030 e Internacional·Bilbao, Spain·EUR 2.9M·Deadline Jul 06, 2026 · 11 days left·Open·Services
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High valueStructured notice only
Original notice title

servicio de atención ciudadana- teléfono 010

65/100

Opportunity Score

Needs reviewLow complexity
ServicesOpen
Why this score?

Opportunity

65 / 100

Complexity

25 / 100

Risk factors

Procurement documents (full contract terms, technical specifications) were not provided/analyzed. Tenderers cannot asse...

Submission deadline is 2026-07-06, approximately 29 days from publication date (2026-06-07). This may be tight for prep...

Submission deadline in 11 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 2.9M estimated value
  • Services contract
  • 2 lots
  • Duration 24 MONTH
  • Citizen attention services via telephone line 010 for the municipality of Bilbao
  • Service nature: customer care (CPV 79342320)
Show full summary

This tender is an open procedure for citizen attention services (telephone 010) in Bilbao, Spain, issued by the Ayuntamiento de Bilbao. The contract has an estimated value of €2,890,000, duration of 24 months with possible extensions. The notice indicates two lots, but the second lot is incomplete. Only the XML notice and structured data were analyzed; no procurement documents were provided.

Risks

Procurement documents (full contract terms, technical specifications) were not provided/analyzed. Tenderers cannot asse...

Submission deadline is 2026-07-06, approximately 29 days from publication date (2026-06-07). This may be tight for prep...

Submission deadline in 11 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Variants not allowed

Administrative

  • Electronic submission via Open portal
  • Submission languages: Spanish (SPA) and Basque (EUS)

Requirements may be incomplete.

Award Criteria

Lot 1

precio — 42%

Buyer

Name

Ayuntamiento de Bilbao - Área de Euskera, Atención y Participación Ciudadana, Agenda 2030 e Internacional

Location

Bilbao, ESP

Buyer profile

Open profile

Identifier

P4802400D

Lots (2)

LOT-0001

servicio de atención ciudadana- teléfono 010

Main lot for citizen attention services via telephone 010. CPV 79342320. Deadline: 2026-07-06T11:00:00.000Z. Award criteria: price (42% weight) and quality (58% weight). Selection: average annual turnover. Languages: Spanish (SPA) and Basque (EUS).

ServicesEU fundedElectronic submission

Location

ES213, Spain

Duration

24 MONTH

Category

Customer-care services

Selection criteria

Cost

Deadline

Deadline Jul 06, 2026

Lot 2

Lot 2

Incomplete lot data from structured data. Submission language is Basque (EUS) and award criteria include quality. No CPV, value, or deadline provided.

Procurement Details

Publication date
07 Jun 2026
Notice type
Contract notice — standard
Languages
Spanish, Eus

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
390387-2026
Source notice ID
3d9602f9-624f-42e0-bc16-ead2438869af

Documents (2)

Procurement document 1Submission portal 1

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