Smals-BB-001.041/2025 - 1

Smals·Saint-Gilles, Belgium·EUR 16M·Deadline Nov 03, 2026 · 132 days left·Open·Services·Framework

High valueStructured notice only

Original notice title

Overflow Centre de contact

60/100

Opportunity Score

Needs reviewMedium complexity

ServicesFrameworkOpen

Why this score?

Opportunity

60 / 100

Complexity

35 / 100

Risk factors

Procurement documents (including detailed eligibility and award criteria) were not analyzed. This may hide critical req...

The structured data lists 4 lots, but only LOT-0001 has complete information. This may indicate incomplete data or mult...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Overview

Moderate opportunity

Key Facts

EUR 16M estimated value
Framework procurement
Services contract
1 lot
Duration 4 YEAR
Call centre services (overflow contact centre) under a framework agreement.
Services to be performed in Belgium (BE100).

Show full summary

This is a Belgian framework agreement for call centre services (overflow contact centre) issued by Smals. The notice indicates a single lot with an estimated value of €16,000,000 and a 4-year duration. Submission is electronic and allowed in Dutch or French. The award criteria combine quality and price, but precise weights are not clearly stated in the structured data. Procurement documents were not analyzed, and eligibility criteria are not explicitly provided.

Risks

Procurement documents (including detailed eligibility and award criteria) were not analyzed. This may hide critical req...

The structured data lists 4 lots, but only LOT-0001 has complete information. This may indicate incomplete data or mult...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.