Tenderwize
Back to tender search

Servicio automatizado de llamadas a través de un agente virtual (voicebot) para Mutua Balear

Dirección Gerencia de Mutua Balear, Mutua de Accidentes de Trabajo y Enfermedades Profesionales de la Seguridad Social Nº 183·Palma, Spain·EUR 266.6k·Deadline Jul 06, 2026 · 12 days left·Open·Services
Sign up to saveOpen documentsTED notice
Structured notice only
70/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

70 / 100

Complexity

35 / 100

Risk factors

Important procurement documents (technical specifications, contract terms) were not analyzed; key requirements may be m...

Submission deadline is just over a month away, but feasible for prepared bidders.

Submission deadline in 12 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 266.6k estimated value
  • Services contract
  • 1 lot
  • Duration 1 YEAR
  • Automated voicebot (virtual agent) calling service
  • Integration with Mutua Balear's systems
Show full summary

This tender is for an automated voicebot service for Mutua Balear (a social security mutual in Spain). The contract is for 1 year, extendable by up to two additional years. The estimated value is €266,580. Submission deadline is 2026-07-06. Award criteria include price (50%) and quality (50%). Only one lot is identified, though the structured data lists incomplete additional lots likely due to data extraction issues.

Risks

Important procurement documents (technical specifications, contract terms) were not analyzed; key requirements may be m...

Submission deadline is just over a month away, but feasible for prepared bidders.

Submission deadline in 12 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Provide a voicebot solution for automated calls

Administrative

  • Comply with technical specifications in the procurement documents
  • Electronic submission required

Requirements may be incomplete.

Award Criteria

Lot 1

Oferta económica — 50%

Buyer

Name

Dirección Gerencia de Mutua Balear, Mutua de Accidentes de Trabajo y Enfermedades Profesionales de la Seguridad Social Nº 183

Location

Palma, ESP

Buyer profile

Open profile

Identifier

50301410053461

Lots (1)

LOT-0000

Servicio automatizado de llamadas a través de un agente virtual (voicebot) para Mutua Balear

Automated voicebot service for Mutua Balear, including implementation and support. Duration 1 year with possible 2 extensions of 1 year each.

ServicesEU fundedElectronic submission

EUR 266.6k

Estimated value

Location

ES532, Spain

Duration

1 YEAR

Category

Maintenance of information technology…

Selection criteria

Price

Deadline

Deadline Jul 06, 2026

Procurement Details

Publication date
01 Jun 2026
Notice type
Contract notice — standard
Languages
Spanish

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
375328-2026
Source notice ID
acb5d5b8-6708-4d3d-bbf1-1efd1b44e6e8

Documents (1)

Procurement document 1

Similar tenders

Ireland – Portfolio management services – 2025/028 Establishment of Framework Agreement for the provision, implementation, hosting and on-going support and maintenance of a Portfolio Management System (PMS)

IRLJul 14

Romania – Access control system – „Sisteme electronice de acces pasageri”

ROUJul 27

Croatia – Maintenance of information technology software – Održavanje i nadogradnja sustava praćenja i preveniranja nestašica lijekova u Hrvatskoj C5.1. R4-I4

HRVJul 27

Belgium – Maintenance of information technology software – Onderhoud datacenter van het Meetnet Vlaamse Banken

BELAug 10

France – Software maintenance and repair services – Réalisation de prestations de tierce maintenance applicative pour le lot applicatif TMA JAK

FRAJul 17

Slovakia – System and support services – Prevádzka a údržba informačných systémov samosprávy Mesta Levice od spoločnosti CoraGeo, s.r.o. - informačného systému samosprávy, dokumentačného inform. systému, geografického inform. systému, riešeniea pre podporu eGovermentu a súvisiacich aktivít

SVKJul 20