Service quality survey for Sète public transport
Original notice title
Mesure de la qualité de service, de la satisfaction et de l'usage du service de transport public urbain de Sète Agglopôle Méditerranée
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
60 / 100
Risk factors
Full procurement documents (DCE) not analyzed; important details may be missed.
Advance payment requires a guarantee (first demand or personal surety), increasing financial burden.
Submission deadline in 6 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Strong opportunityKey Facts
- Framework procurement
- Services contract
- 2 lots
- Duration 12 MONTH
- Preparation of surveys
- Field data collection and measurements
Show full summary
This tender by Sète Agglopôle Méditerranée seeks survey services to measure quality, satisfaction, and usage of public urban transport in Frontignan, France. It is divided into two lots: Lot 1 – mystery client and satisfaction surveys (max €200,000 HT), and Lot 2 – tariff-fraud and origin-destination surveys (max €190,000 HT). Both lots are framework agreements with a 12-month initial period; Lot 1 is renewable up to three times, while Lot 2 is not. Award criteria are 60% quality (including 10% environmental performance) and 40% price. Submission deadline is 2026-06-30 10:00 (CEST), and all documents must be in French via electronic submission. No procurement documents were analyzed beyond the notice.
Risks
Full procurement documents (DCE) not analyzed; important details may be missed.
Advance payment requires a guarantee (first demand or personal surety), increasing financial burden.
Submission deadline in 6 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Administrative
- Submission deadline: 2026-06-30 10:00 CEST
- Language: French only for all submissions
- Electronic submission via buyer profile (AW Solutions)
Requirements may be incomplete.
Award Criteria
Lot 1
Lot 2
Buyer
Name
Sète agglopôle Méditerranée
Location
Frontignan, FRA
Website
Buyer profile
Identifier
48502
Lots (2)
LOT-0001
Enquêtes client mystère et enquête satisfaction clientèle
Mystery client and satisfaction surveys for public transport service quality measurement. Includes preparation, data collection, analysis, reporting, and provision of raw data. Maximum value: €200,000 HT over the framework duration (period 1: €80,000, periods 2-4: €40,000 each). Initial 12 months, renewable up to three times.
EUR 200k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original TED description
Enquêtes client mystère et enquête satisfaction clientèle
LOT-0002
Enquêtes tarification-fraude et enquête origine-destination
Tariff-fraud and origin-destination surveys. Tasks similar to Lot 1. Maximum value: €190,000 HT. Initial 12 months, not renewable.
EUR 190k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original TED description
Enquêtes tarification-fraude et enquête origine-destination
Procurement Details
- Publication date
- 31 May 2026
- Notice type
- Contract notice — standard
- Languages
- French
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 372047-2026
- Source notice ID
- 1d6ca147-9542-4eb9-9ea9-558242696d90
Documents (2)
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Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
60 / 100
Risk factors
Full procurement documents (DCE) not analyzed; important details may be missed.
Advance payment requires a guarantee (first demand or personal surety), increasing financial burden.
Submission deadline in 6 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications