Servicio de atención telefónica y telemática de XALOC a los usuarios

XARXA LOCAL DE MUNICIPIS DE LA DIPUTACIÓ DE GIRONA - XALOC·Girona, Spain·EUR 1M·Deadline Jun 25, 2026 · 1 day left·Open·Services

High value

Original notice title

Servicio de atención telefónica y telemática a los usuarios de XALOC

70/100

Opportunity Score

Needs reviewLow complexity

ServicesOpen

Why this score?

Opportunity

70 / 100

Complexity

30 / 100

Risk factors

Turnover requirement may be too high for many potential bidders.

Must demonstrate similar services in last 3 years exceeding 70% of annual contract value.

Submission deadline in 1 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Overview

Moderate opportunity

Key Facts

EUR 1M estimated value
Services contract
1 lot
Duration 24 MONTH
Telephone and telematic customer service for users of XALOC
Service to be provided according to PCAP and PPT specifications

Show full summary

This tender is for a call centre and telematic service for users of XALOC, a public entity managing income collection for Catalan municipalities. The contract is a single lot, valued at €1,012,475.31 for 24 months with a possible 1-year extension. Submission is electronic, with languages Catalan and Spanish. Award is based on price and quality criteria. Strict financial and experience eligibility requirements apply.

Risks

Turnover requirement may be too high for many potential bidders.

Must demonstrate similar services in last 3 years exceeding 70% of annual contract value.

Submission deadline in 1 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

Deadline: Jun 25, 2026

Administrative

Electronic submission required
Submission languages: Catalan and Spanish

Award Criteria

Lot 1

Precio/hora operador

Buyer

Name

XARXA LOCAL DE MUNICIPIS DE LA DIPUTACIÓ DE GIRONA - XALOC

Location

Girona, ESP

contractacioxaloc@xalocgirona.cat

Buyer profile

Open profile

Identifier

P1700053J

Lots (1)

LOT-0001

Servicio de atención telefónica y telemática de XALOC a los usuarios

The contract is not divided into lots. The service involves telephone and telematic attention to users of administrations that have delegated income management and collection to XALOC.

ServicesEU fundedElectronic submissionSME suitable

EUR 1M

Estimated value

Location

Provincia de Girona, Spain

Duration

24 MONTH