Telephone credit collection service for water bills
Original notice title
PROCEDURA APERTA PER L'AFFIDAMENTO DEL SERVIZIO DI SOLLECITO TELEFONICO DEI CREDITI VANTATI DA MM S.P.A. NEI CONFRONTI DEGLI UTENTI RELATIVAMENTE A FATTURE INERENTI ALLA FORNITURA DEL SERVIZIO IDRICO INTEGRATO
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
60 / 100
Risk factors
Key details (eligibility, award criteria weights, guarantee amount) are not available in the notice, potentially hiding...
The quinto d'obbligo clause may allow the buyer to demand up to 20% additional work at same conditions, impacting profi...
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 1.1M estimated value
- Services contract
- 2 lots
- Duration 24 MONTH
- Telephone collection of overdue water utility invoices
- Two lots distinguished by prior recovery actions (no prior action vs. friendly reminder sent)
Show full summary
Open tender by MM S.p.A., an Italian water utility, for telephone collection services of overdue water bills. Two lots are available: Lot 1 targets debts with no prior recovery action, Lot 2 targets debts where a friendly reminder has been sent. Total estimated value €1,080,787.47, with lot values €869,342.63 and €211,444.84. Duration 24 months, with possible renewal of 12 months and quinto d'obbligo. Award based on price and quality (details in procurement documents). Submission deadline: 2026-06-29T12:00:00Z. Electronic submission required, language Italian only. Tenderers may submit for up to 2 lots but can win only 1. Procurement documents available online but not analyzed.
Risks
Key details (eligibility, award criteria weights, guarantee amount) are not available in the notice, potentially hiding...
The quinto d'obbligo clause may allow the buyer to demand up to 20% additional work at same conditions, impacting profi...
Submission deadline in 5 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Deadline: 2026-06-29T12:00:00Z (CEST: 14:00)
Administrative
- Electronic submission via Open portal
- Language of submission: Italian
Requirements may be incomplete.
Award Criteria
Lot 1
Lot 2
Buyer
Name
MM S.p.A.
Location
Milano, ITA
Website
Buyer profile
Identifier
01742310152
Lots (2)
LOT-0001
GARA 38/2026/ACQ
Telephone contact of debtors (active and ceased water utility users) for recovery of invoices overdue by at least 30 days, where no recovery action has been taken under ARERA resolution 311/2019.
EUR 869.3k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original TED description
ATTIVITÀ DI CONTATTO TELEFONICO DEI DEBITORI, TITOLARI DI UTENZE DEL SII ATTIVE E CESSATE, PER IL RECUPERO DEL CREDITO DERIVANTE DALLE FATTURE SCADUTE DA ALMENO 30 GG E PER LE QUALI NON È ANCORA STATA ESEGUITA NESSUNA ATTIVITÀ DI RECUPERO AI SENSI DELLA DELIBERA ARERA 311/2019
LOT-0002
GARA 38/2026/ACQ
Telephone contact of debtors for recovery of invoices overdue by at least 30 days after a friendly reminder via registered mail or PEC has been sent under ARERA resolution 311/2019.
EUR 211.4k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original TED description
ATTIVITÀ DI CONTATTO TELEFONICO DEI DEBITORI, TITOLARI DI UTENZE DEL SII ATTIVE E CESSATE, PER IL RECUPERO DEL CREDITO DERIVANTE DALLE FATTURE SCADUTE PER CUI LA STAZIONE APPALTANTE HA INVIATO DA ALMENO 30 GG UN SOLLECITO BONARIO MEDIANTE RACCOMANDATA O PEC AI SENSI DELLA DELIBERA ARERA 311/2019
Procurement Details
- Publication date
- 12 May 2026
- Notice type
- Contract notice — standard
- Languages
- Italian
Reference metadata
- Notice subtype
- 17
- Notice version
- 1
- Legal basis
- 32014L0025
Reference IDs
- Tender ID
- 328133-2026
- Source notice ID
- de698701-5e1b-45db-b19f-21e7756d72fc
Documents (2)
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Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
60 / 100
Risk factors
Key details (eligibility, award criteria weights, guarantee amount) are not available in the notice, potentially hiding...
The quinto d'obbligo clause may allow the buyer to demand up to 20% additional work at same conditions, impacting profi...
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications