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Servicio de explotación operativa del sistema integrado de gestión de emergencias 112 Región de Murcia

Consejería de Presidencia, Juventud, Acción Exterior y Emergencias de la Región de Murcia·Murcia, Spain·EUR 22.6M·Deadline Jul 01, 2026 · 7 days left·Open·Services
High valueStructured notice only
65/100

Opportunity Score

Needs reviewHigh complexity
ServicesOpen
Why this score?

Opportunity

65 / 100

Complexity

70 / 100

Risk factors

Strict turnover and reference requirements may exclude new entrants or small operators.

Procurement documents (PCAP, PPT) were not analyzed; key conditions on SLA, penalties, subcontracting, and consortium m...

Submission deadline in 7 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 22.6M estimated value
  • Services contract
  • 1 lot
  • Duration until May 2030
  • Telephone answering and classification of emergency calls to the 112 number
  • Provision of collected information to emergency services for rapid, coordinated, and effective response
Show full summary

Single-lot open procedure for operating the 112 emergency call center in the Region of Murcia, Spain. The service involves telephone answering, call classification, and information dispatch to emergency services. Estimated value €22.6M, duration from September 2026 to May 2030 (approx. 3.7 years). Award based on quality (90%) and price (10%). Electronic submission required, Spanish language. Eligibility includes annual turnover and reference projects.

Risks

Strict turnover and reference requirements may exclude new entrants or small operators.

Procurement documents (PCAP, PPT) were not analyzed; key conditions on SLA, penalties, subcontracting, and consortium m...

Submission deadline in 7 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Tenders must be in Spanish
  • Single lot, no subdivision allowed

Administrative

  • Electronic submission via the provided platform

Requirements may be incomplete.

Award Criteria

Lot 1

Mejoras

Lot 2

Price criterion

Lot 3

Quality criterion

Buyer

Name

Consejería de Presidencia, Juventud, Acción Exterior y Emergencias de la Región de Murcia

Location

Murcia, ESP

Buyer profile

Open profile

Identifier

21437600187520

Lots (1)

LOT-0000

Servicio de explotación operativa del sistema integrado de gestión de emergencias 112 Región de Murcia

Operation of the integrated emergency management system 112 in the Region of Murcia, including call handling, classification, and coordination of emergency services.

ServicesElectronic submission

EUR 22.6M

Estimated value

Location

Spain

Category

Call centre

Deadline

Deadline Jul 01, 2026

Procurement Details

Publication date
11 Jun 2026
Notice type
Contract notice — standard
Languages
Spanish

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
405059-2026
Source notice ID
8afab0d5-4faa-437f-be7e-7c723580be35

Documents (1)

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