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Subscription, Support and Evolution of Contact Center System

Servicios de la Comarca de Pamplona , S.A.·Pamplona, Spain·EUR 363.2k·Deadline Jul 10, 2026 · 16 days left·Open·Services
Structured notice only
Original notice title

Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

60/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

60 / 100

Complexity

55 / 100

Risk factors

Lots 2-4 lack identifiers, titles, values, and deadlines, indicating potential data extraction issues or incomplete lot...

No procurement documents were analyzed; important details on technical specifications, terms, and conditions remain unk...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 363.2k estimated value
  • Services contract
  • 3 lots
  • Subscription, support, and evolution of a Contact Center system.
  • Includes system maintenance, licenses, and potentially related IT services (CPV 72000000, 72250000, 72267000, 48218000).
Show full summary

This tender by Servicios de la Comarca de Pamplona S.A. (Spain) covers the subscription, support, and evolution of a Contact Center system, with an estimated value of €363,183.92 over 3 years. The procedure is open, and submissions are electronic in Spanish. The structured data shows 4 lots, but only Lot 1 (LOT-0002) has a detailed description and value; the other lots lack identifiers and titles, indicating possible structured data issues. Procurement documents were not analyzed. Key risks include missing details for lots 2-4 and reliance on Spanish-language procurement documents.

Risks

Lots 2-4 lack identifiers, titles, values, and deadlines, indicating potential data extraction issues or incomplete lot...

No procurement documents were analyzed; important details on technical specifications, terms, and conditions remain unk...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Tender requires compliance with Directive 2014/24/EU.

Administrative

  • Electronic submission is required.
  • All submissions must be in Spanish.

Requirements may be incomplete.

Award Criteria

Lot 1

Oferta Económica

Lot 2

Quality criterion

Lot 3

Quality criterion

Buyer

Name

Servicios de la Comarca de Pamplona , S.A.

Location

Pamplona, ESP

Buyer profile

Open profile

Identifier

A31118441

Lots (6)

LOT-0002

Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

Subscription, support, and evolution of the Contact Center system.

SuppliesElectronic submission

EUR 363.2k

Estimated value

Location

Spain

Category

Software package and information systems

Deadline

Deadline Jul 10, 2026

Lot 2

Lot 2

Lot with additional CPV 72267000 (software maintenance) and quality award criteria. No further details provided.

Category

Software maintenance and repair services

Lot 3

Lot 3

Lot with additional CPV 72000000 (IT services) and quality award criteria. No further details.

Category

IT services: consulting

Lot 4

Lot 4

Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

Category

Software maintenance and repair services

Lot 5

Lot 5

Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

Category

IT services: consulting

Lot 6

Lot 6

Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

Category

License management software package

Procurement Details

Publication date
09 Jun 2026
Notice type
Contract notice — standard
Languages
Spanish

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
397807-2026
Source notice ID
d9d03135-1de9-45bf-a4a7-323c21e0fe0e

Documents (1)

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