Contact Center-platform
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
60 / 100
Risk factors
No estimated contract value is provided, making it impossible to assess financial attractiveness or budget fit.
XML notice shows price weight as 0%, while structured data lists price as a criterion. This inconsistency may affect ho...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Services contract
- 1 lot
- Duration until Sep 2034
- Realization and provision of an integrated contact center platform
- Support for real-time channels: telephony and live chat
Show full summary
Dutch contracting authority (BsGW) seeks an integrated contact center platform for phone and live chat. Open procedure, one lot, 8-year contract from Sept 2026 to Sept 2034. No estimated value disclosed. Award based on quality (100% from XML, with four sub-criteria) and price (weight 0% in XML). Submission in Dutch only, no variants allowed.
Risks
No estimated contract value is provided, making it impossible to assess financial attractiveness or budget fit.
XML notice shows price weight as 0%, while structured data lists price as a criterion. This inconsistency may affect ho...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- No variants allowed
Administrative
- Electronic submission required via TenderNed
- Submission language: Dutch only
Award Criteria
Lot 1
Lot 2
Lot 3
Lot 4
Lot 5
Buyer
Name
Belastingsamenwerking voor Gemeenten en Waterschappen (BsGW)
Location
Roermond, NLD
Website
Identifier
302458391
Lots (3)
LOT-0000
Contact Center-platform
Provision of an integrated solution for customer contact via phone and live chat, including implementation, migration, and service management.
Location
Category
Deadline
Award details
Additional CPV codes
Show original TED data
Original TED description
De Opdracht betreft het realiseren en beschikbaar stellen van een geïntegreerde oplossing voor het klantcontact van de Aanbestedende Dienst, met als doel het ondersteunen en afhandelen van klantinteracties via de realtime kanalen telefonie en livechat. Omvang conform hetgeen opgenomen in de Aanbestedingsstukken.
Lot 2
Lot 2
De Opdracht betreft het realiseren en beschikbaar stellen van een geïntegreerde oplossing voor het klantcontact van de Aanbestedende Dienst, met als doel het ondersteunen en afhandelen van klantinteracties via de realtime kanalen telefonie en livechat. Omvang conform hetgeen opgenomen in de Aanbestedingsstukken.
Category
Lot 3
Lot 3
De Opdracht betreft het realiseren en beschikbaar stellen van een geïntegreerde oplossing voor het klantcontact van de Aanbestedende Dienst, met als doel het ondersteunen en afhandelen van klantinteracties via de realtime kanalen telefonie en livechat. Omvang conform hetgeen opgenomen in de Aanbestedingsstukken.
Category
Procurement Details
- Publication date
- 07 Jun 2026
- Notice type
- Contract notice — standard
- Languages
- Dutch
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 391287-2026
- Source notice ID
- 85c4823e-889d-4cf9-950f-59685862c745
Documents (1)
Similar tenders
Netherlands – Cleaning and sanitation services – Facilitaire Zaken
Netherlands – Vacant-land sale services – Marktselectieprocedure Veld van Noorthey
Netherlands – Cleaning services – Cleaning service at the Embassy of the Kingdom of the Netherlands in Stockholm
Netherlands – Mechanical and electrical engineering services – Beheer en onderhoud E- en W-installaties gemeentehuis Rucphen
Netherlands – Architectural services for buildings – Architectenselectie integraal ontwerpteam Calvijn College Tholen
Netherlands – Pipeline-inspection services – Radar-based satellite inspection of underground pipeline routes
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
60 / 100
Risk factors
No estimated contract value is provided, making it impossible to assess financial attractiveness or budget fit.
XML notice shows price weight as 0%, while structured data lists price as a criterion. This inconsistency may affect ho...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications