Citizen service telephone 010
Original notice title
servicio de atención ciudadana- teléfono 010
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
25 / 100
Risk factors
Procurement documents (full contract terms, technical specifications) were not provided/analyzed. Tenderers cannot asse...
Submission deadline is 2026-07-06, approximately 29 days from publication date (2026-06-07). This may be tight for prep...
Submission deadline in 12 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 2.9M estimated value
- Services contract
- 2 lots
- Citizen attention services via telephone line 010 for the municipality of Bilbao
- Service nature: customer care (CPV 79342320)
Show full summary
This tender is an open procedure for citizen attention services (telephone 010) in Bilbao, Spain, issued by the Ayuntamiento de Bilbao. The contract has an estimated value of €2,890,000, duration of 24 months with possible extensions. The notice indicates two lots, but the second lot is incomplete. Only the XML notice and structured data were analyzed; no procurement documents were provided.
Risks
Procurement documents (full contract terms, technical specifications) were not provided/analyzed. Tenderers cannot asse...
Submission deadline is 2026-07-06, approximately 29 days from publication date (2026-06-07). This may be tight for prep...
Submission deadline in 12 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Variants not allowed
Administrative
- Electronic submission via Open portal
- Submission languages: Spanish (SPA) and Basque (EUS)
Requirements may be incomplete.
Award Criteria
Lot 1
Lot 2
Buyer
Name
Ayuntamiento de Bilbao - Área de Euskera, Atención y Participación Ciudadana, Agenda 2030 e Internacional
Location
Bilbao, ESP
Website
Buyer profile
Identifier
P4802400D
Lots (2)
LOT-0001
servicio de atención ciudadana- teléfono 010
Main lot for citizen attention services via telephone 010. CPV 79342320. Deadline: 2026-07-06T11:00:00.000Z. Award criteria: price (42% weight) and quality (58% weight). Selection: average annual turnover. Languages: Spanish (SPA) and Basque (EUS).
Location
Category
Deadline
Award details
Show original TED data
Original TED description
servicio de atención ciudadana- teléfono 010
Lot 2
Lot 2
Incomplete lot data from structured data. Submission language is Basque (EUS) and award criteria include quality. No CPV, value, or deadline provided.
Procurement Details
- Publication date
- 07 Jun 2026
- Notice type
- Contract notice — standard
- Languages
- Spanish, Eus
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 390387-2026
- Source notice ID
- 3d9602f9-624f-42e0-bc16-ead2438869af
Documents (2)
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Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
25 / 100
Risk factors
Procurement documents (full contract terms, technical specifications) were not provided/analyzed. Tenderers cannot asse...
Submission deadline is 2026-07-06, approximately 29 days from publication date (2026-06-07). This may be tight for prep...
Submission deadline in 12 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications