Smals-BB-001.041/2025 - 1
Original notice title
Overflow Centre de contact
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
35 / 100
Risk factors
Procurement documents (including detailed eligibility and award criteria) were not analyzed. This may hide critical req...
The structured data lists 4 lots, but only LOT-0001 has complete information. This may indicate incomplete data or mult...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 16M estimated value
- Framework procurement
- Services contract
- 1 lot
- Call centre services (overflow contact centre) under a framework agreement.
- Services to be performed in Belgium (BE100).
Show full summary
This is a Belgian framework agreement for call centre services (overflow contact centre) issued by Smals. The notice indicates a single lot with an estimated value of €16,000,000 and a 4-year duration. Submission is electronic and allowed in Dutch or French. The award criteria combine quality and price, but precise weights are not clearly stated in the structured data. Procurement documents were not analyzed, and eligibility criteria are not explicitly provided.
Risks
Procurement documents (including detailed eligibility and award criteria) were not analyzed. This may hide critical req...
The structured data lists 4 lots, but only LOT-0001 has complete information. This may indicate incomplete data or mult...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Open procedure.
Administrative
- Electronic submission is required.
- Submission in Dutch (NLD) or French (FRA).
Requirements may be incomplete.
Award Criteria
Lot 1
Lot 2
Lot 3
Lot 4
Buyer
Name
Smals
Location
Saint-Gilles, BEL
Website
Buyer profile
Identifier
0406798006_617
Lots (1)
LOT-0001
Smals-BB-001.041/2025 - 1
Accord-cadre pour services de centre de contact (overflow call centre services).
EUR 16M
Estimated value
Location
Category
Deadline
Award details
Value note
Show original TED data
Original TED description
L'accord-cadre pour objet des services de centre de contact.
Procurement Details
- Publication date
- 03 Jun 2026
- Notice type
- Contract notice — standard
- Languages
- French, Dutch
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 384275-2026
- Source notice ID
- 2a169aa1-a09d-4c68-8a1d-3cc2c06c280d
Documents (2)
Similar tenders
Belgium – Refuse disposal and treatment – Raamovereenkomst voor het gemengd inzamelen en verwerken van ferrometalen en non-ferrometalen
Belgium – Furniture design services – Conception, installation (montage et démontage), location des stands, stockage et achat de mobiliers
Belgium – Business services: law, marketing, consulting, recruitment, printing and security – RAAMOVEREENKOMST ADVISERING EN PROJECTBEGELEIDING M.B.T HET KILOMETERHEFFINGSSYSTEEM
Belgium – Health and safety consultancy services – RC ondersteuning externe dienst voor preventie en bescherming op het werk
Belgium – Architectural, construction, engineering and inspection services – Ontwerpopdracht voor renovatie van Braemvleugel Stadhuis Mechelen
Belgium – Safety consultancy services – Prestations de cyber-sécurité
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
35 / 100
Risk factors
Procurement documents (including detailed eligibility and award criteria) were not analyzed. This may hide critical req...
The structured data lists 4 lots, but only LOT-0001 has complete information. This may indicate incomplete data or mult...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications