Servicio de atención telefónica y telemática de XALOC a los usuarios
Original notice title
Servicio de atención telefónica y telemática a los usuarios de XALOC
Opportunity Score
Why this score?
Opportunity
70 / 100
Complexity
30 / 100
Risk factors
Turnover requirement may be too high for many potential bidders.
Must demonstrate similar services in last 3 years exceeding 70% of annual contract value.
Submission deadline in 1 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 1M estimated value
- Services contract
- 1 lot
- Telephone and telematic customer service for users of XALOC
- Service to be provided according to PCAP and PPT specifications
Show full summary
This tender is for a call centre and telematic service for users of XALOC, a public entity managing income collection for Catalan municipalities. The contract is a single lot, valued at €1,012,475.31 for 24 months with a possible 1-year extension. Submission is electronic, with languages Catalan and Spanish. Award is based on price and quality criteria. Strict financial and experience eligibility requirements apply.
Risks
Turnover requirement may be too high for many potential bidders.
Must demonstrate similar services in last 3 years exceeding 70% of annual contract value.
Submission deadline in 1 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Deadline: Jun 25, 2026
Administrative
- Electronic submission required
- Submission languages: Catalan and Spanish
Award Criteria
Lot 1
Lot 2
Lot 3
Lot 4
Lot 5
Lot 6
Buyer
Name
XARXA LOCAL DE MUNICIPIS DE LA DIPUTACIÓ DE GIRONA - XALOC
Location
Girona, ESP
Buyer profile
Identifier
P1700053J
Lots (1)
LOT-0001
Servicio de atención telefónica y telemática de XALOC a los usuarios
The contract is not divided into lots. The service involves telephone and telematic attention to users of administrations that have delegated income management and collection to XALOC.
EUR 1M
Estimated value
Location
Category
Deadline
Award details
Value note
Show original TED data
Original TED description
El contrato no se divide en lotes
Procurement Details
- Publication date
- 26 May 2026
- Notice type
- Contract notice — standard
- Languages
- Spanish, Cat
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 360664-2026
- Source notice ID
- f99a361f-72e2-4fb4-8f37-c1bd382ba91a
Documents (1)
Similar tenders
Spain – Hospital services – Contratación de los servicios hospitalarios generales, con inclusión de sus modalidades asistenciales, en la ciudad de Barcelona.
Spain – Administration services – Apoyo a los trabajos de revisión, evaluación, seguimiento científico-técnico, análisis ex post y modificación de ayudas correspondientes a convocatorias de proyectos de investigación, de fortalecimiento institucional y de RRHH en el marco del Plan Estatal de I+D+I
Spain – Repair and maintenance services of machinery – Ensayos eléctricos en transformadores de potencia
Spain – Office cleaning services – Servicios integrales de Limpieza, desratización, desinfección y desinsectación, así como de los enseres y mobiliario de todos los locales de la Dirección Provincial de la Tesorería General de la Seguridad Social de Almería.
Spain – Technical control services – Acuerdo Marco para la prestación de los servicios de redacción de proyecto, dirección facultativa y coordinación de seguridad y salud de las obras de adecuación de espacios interiores de los edificios de IMBISA y sus espacios exteriores
Spain – Household-refuse disposal services – Servicio de recogida, transporte y gestión de los residuos de desarenado y cribado de las estaciones depuradoras y otras instalaciones (EBARs y Colectores) de Aigües de Barcelona
Opportunity Score
Why this score?
Opportunity
70 / 100
Complexity
30 / 100
Risk factors
Turnover requirement may be too high for many potential bidders.
Must demonstrate similar services in last 3 years exceeding 70% of annual contract value.
Submission deadline in 1 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications