Servicio de atención ciudadana omnicanal: 010, oficina de atención ciudadana y atención telemática.
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
45 / 100
Risk factors
Only the tender notice and XML were analyzed; procurement documents (e.g., technical specifications, contract terms) we...
Structured data includes 5 lot entries, but only one is substantive; the remainder appear to be artifacts. This may ind...
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 3.2M estimated value
- Services contract
- 1 lot
- Duration 3 YEAR
- Omnichannel citizen service including 010 telephone hotline, physical citizen office, and online telematic attention.
- Coverage for the municipality of Vitoria-Gasteiz (Álava, Spain).
Show full summary
Omnichannel citizen service contract for Vitoria-Gasteiz city council, covering phone (010), in-person office, and online channels. Open procedure, single lot, 3-year base duration with possible 2-year extension. Estimated value €3,158,677.68.
Risks
Only the tender notice and XML were analyzed; procurement documents (e.g., technical specifications, contract terms) we...
Structured data includes 5 lot entries, but only one is substantive; the remainder appear to be artifacts. This may ind...
Submission deadline in 5 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- No variants allowed.
Administrative
- Electronic submission is required.
- Tenders may be submitted in Spanish or Basque.
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Ayuntamiento de Vitoria-Gasteiz - Ayuntamiento de Vitoria-Gasteiz
Location
Vitoria-Gasteiz, ESP
Website
Buyer profile
Identifier
P0106800F
Lots (1)
LOT-0001
Servicio de atención ciudadana omnicanal: 010, oficina de atención ciudadana y atención telemática.
Omnichannel citizen service: 010 telephone, citizen office, and online attention.
Location
Duration
Category
Selection criteria
Deadline
Award details
Additional CPV codes
Show original TED data
Original TED description
Servicio de atención ciudadana omnicanal: 010, oficina de atención ciudadana y atención telemática.
Procurement Details
- Publication date
- 21 May 2026
- Notice type
- Contract notice — standard
- Languages
- Spanish, Eus
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 353500-2026
- Source notice ID
- 8b8fc998-a596-4d9b-ba94-011eb045883b
Documents (2)
Similar tenders
Germany – Health services – Call-Center Leistungen Inbound (Auslagerung von Callvolumen)
Spain – Sporting services – Servicio de socorristas, monitores, mantenimiento y recepción para la piscina municipal
Portugal – Customer-care services – Aquisição de serviços de atendimento
Poland – Call centre – Świadczenie usługi obsługi infolinii „PKP Intercity” S.A.
Germany – Call centre – Rahmenvertrag Callcenter-Leistungen
Spain – Technical computer support services – Servicio integral de soporte a usuarios de sistemas TIC de la UNED, por lotes
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
45 / 100
Risk factors
Only the tender notice and XML were analyzed; procurement documents (e.g., technical specifications, contract terms) we...
Structured data includes 5 lot entries, but only one is substantive; the remainder appear to be artifacts. This may ind...
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications